When we first started over 22 years ago, we made a pledge that still stands today: if you are not 100% satisfied with your purchase, please contact us and we will work with you to return it, exchange it, or credit it.
Damaged or Incomplete Orders
In the event of an issue with your order—such as damage to your package or contents during transit—TrophyPartner.com will replace them or the damaged parts, absolutely free. If your order arrives incomplete, please notify us right away. All requests for damaged items, incomplete orders, or returns must be received within 14 days of delivery.
Restocking Fees & Cancellations
Orders are processed immediately. If an order or any portion of an order is canceled or returned for any reason after placement, a $7.99 minimum charge applies. Applicable fees include:
- 25% restocking fee
- $7.99 per name plate
- Production time, material, artwork, and proofing charges
- Applicable shipping charges
Refund Exceptions & Non-Returnable Items
Refunds apply only to trophies returned in their original condition that can be resold. Please note the following exceptions:
- Items engraved directly into the surface are non-refundable.
- Products relating to COVID-19 (such as protective shield guards) are non-returnable.
- Personalized name plates are non-refundable and will be charged at prevailing rates based on current pricing for item #NP100 (typically $7.99 or less based on quantity).
- Returned items that arrive damaged and shipping charges are non-refundable.
How to Request a Return
To arrange for a return, please email your request to info@trophypartner.com. Please include your original order number and a brief description. Upon receipt of your request, we will email you return instructions.
Order Changes
Because orders enter processing immediately after placement on our website, we cannot cancel or change an order without a 25% cancellation and administrative fee (minimum $7.99 charge). If an order has already been sent to production, changes or cancellations may no longer be possible.
Please review your order completely prior to submitting to ensure the correct items, quantities, personalization instructions, and shipping methods are selected. All entered text can be viewed and corrected prior to processing by clicking the "view/edit personalization" link in your shopping cart.
Please note: We do not spell check text. Our graphics system uploads your data directly into our production system to ensure you receive exactly what you enter.
All requests to change or cancel an order must be submitted in writing via email. Please do not call or leave order changes on our voicemail system.