Credit Card Safety

We use a trusted third-party processing service to ensure your credit card transactions are completely secure. Secure server software encrypts your card details prior to transmission. Your credit card information is processed solely by Authorize.net. Additionally, we use Address Verification System (AVS) and Card Security Code (CCID) checks along with other verification procedures to ensure every order is valid and safe.

Privacy Policy

This privacy notice discloses the privacy practices for Excellentia Marketing, Inc. dba TrophyPartner and applies solely to information collected by this website. It covers:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect against the misuse of your information.
• How you can correct any inaccuracies in your information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily provide us via email or other direct contact. We will not sell or rent this information to anyone.

We use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organization, other than as necessary to fulfill your request (for example, to ship an order).

Unless you ask us not to, we may contact you via email in the future to inform you about special offers, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can perform any of the following by contacting us via our email address or phone number:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information both online and offline. Whenever we collect sensitive data (such as credit card information), it is encrypted and transmitted securely. You can verify this by checking for a closed lock icon in your web browser or looking for "https" at the beginning of the page address.

While encryption protects sensitive information online, we also protect your data offline. Only employees who require the information to perform a specific job (such as billing or customer service) are granted access to personally identifiable information. The computers and servers storing this data are maintained in a secure environment.

If you feel we are not abiding by this privacy policy, please contact us immediately by telephone at 512-894-2428 or via email at info@trophypartner.com.

Sales Tax

Sales tax is collected on all orders where required by law.

Incorrect Shipping Addresses

If an incorrect shipping address is provided and requires correction after placement, a $20.00 fee will apply to cover carrier fees and administrative processing.

Order Changes & Cancellations

Because orders are processed immediately upon placement, most orders cannot be altered once submitted. Please review your order carefully before completing checkout.

If a change request is submitted for an order that can still be modified, a minimum fee of $7.50 will apply. This covers changes to individual items, additions, deletions, personalized text adjustments, shipping method updates, etc.

Canceled orders are subject to a 25% fee plus the cost of any work or materials incurred up to the point of cancellation (minimum charge of $7.50 applies).

Refunds, Returns, Damages & Satisfaction Guarantee

The pledge we made when we started over 21 years ago still stands: If you are not 100% satisfied with your purchase, please contact us and we will work with you to return, exchange, or credit it.

Damaged or Incomplete Orders: If your package or contents arrive damaged during transit, TrophyPartner.com will replace the items or damaged parts free of charge. If your order is incomplete, please notify us. All claims for damaged or incomplete orders must be submitted within 14 days of delivery.

Restocking Fees & Non-Refundable Items: If an order or portion of an order is returned or canceled after being sent, a 25% restocking fee, $7.49 per name plate, production time charges, material charges, artwork charges, proofing charges, and applicable shipping costs will apply.

Refunds apply only to trophies returned in original, resalable condition. Items engraved directly into the surface are non-refundable. Personalized name plates are non-refundable and charged at prevailing rates based on item #NP100 pricing (typically $6.99 or less depending on quantity). Returned items that arrive damaged and original shipping charges are non-refundable.

How to Request a Return: Email your request to info@trophypartner.com with your original order number and description. You will receive return instructions via email.

Shipping Information

Most orders deliver within 6-8 business days using our flat-rate shipping options. We also offer expedited shipping options with delivery as fast as 3-5 business days.

Our TurboPartner Service delivers within 4 business days on select items by shipping awards from a regional warehouse and mailing personalized name plates separately for easy self-attachment.

Flat Rate Shipping Service

Expedited Shipping Service

TurboPartner Service (Receive awards & name plates separately)

Shipping Details & Fine Print

*Free Shipping: Applies to stock orders over $400 shipped via flat rate service within the Continental United States (merchandise product total only; excludes logos, personalization fees, and custom awards). Excludes Hawaii, Alaska, U.S. Territories, and APO/FPO addresses.

Delivery dates apply to standard business days (Monday–Friday), excluding weekends and observed holidays: New Year's Day, Martin Luther King's Day, Washington's Birthday, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, the Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.

Orders received after 3:00 PM EST Monday through Friday process on the following business day.

Orders paid by Purchase Order or Check require payment clearance before production begins.

Additional production time may apply to:

• Orders exceeding 100 total pieces (unless using TurboPartner Service)
• Orders requiring art or layout proofs (logo, engraved acrylic, or crystal orders)
• Longer lead-time items (acrylic awards, engraved crystal, etc.)
• Custom trophies (require 2 weeks production time)

We do not accept third-party shipping account numbers. International orders may incur custom duties and local taxes collected by local authorities upon delivery.

APO and FPO orders ship via insured USPS Priority Mail. Please allow 3 business days for processing plus 10-20 transit days depending on location. Delivery dates cannot be guaranteed for military mail.

Expedited pricing (Gold, Silver, Bronze) is calculated at checkout based on total weight and destination distance from North Carolina.

TurboPartner eligibility is indicated by the "TurboPartner 4 Day Service" graphic on product pages. If an order contains non-qualifying items, TurboPartner will not be offered at checkout.

Shipping tier calculations are based on merchandise value only and exclude logo fees, personalization, or proof charges.

Delays may occasionally happen due to business closures, incorrect checkout addresses, severe weather, acts of God, or unexpected global events.

Free Shipping Policy Summary

Free shipping is offered on stock product orders totaling over $400 shipped via flat rate service in the Continental United States. Excludes logos, personalization fees, custom awards, Hawaii, Alaska, U.S. Territories, and APO/FPO addresses.