How to Order

Placing a New Order

1. Select Your Award: Choose your quantity and click the orange "Personalize My Award" button.
2. Select the Design Option:
   1. We Design for You - You give us the text and artwork; we lay it out for you.
   2. Design Online - Lay it out yourself, with live preview on the product: change colors, pick a layout, or drag and resize each line and your artwork
   3. Upload Your Design - Send your own design, one file per area: download the area's template, draw on it, upload it back
   4. No Design - Blank No Text - You'll receive a blank award
3. Enter Personalization: Input the custom text for each item on the following page.
4. Review Text: Check your text carefully for spelling and accuracy.
5. Save Personalization: Click the orange "Add to Cart" button to add the item to your cart.
6. Add Additional Items: Repeat this process for any other items in your order.
7. Go to Checkout: Click the cart button in the upper right-hand corner of the website 
8. Choose Shipping Service & Delivery Date: Select your shipping method and delivery date
9. Complete Checkout: Pay for your order using any major credit card, Shop, PayPal, Amazon Payments. Google Payments, Venmo, and more

Placing a Reorder

1. Log In: Sign into "My Account" on our website
2. Check Details: Review your billing, shipping, and payment information for accuracy, making any updates needed
3. Select Reorder: Click "Reorder" next to the past order you wish to repeat
4. Adjust Quantities: Add or remove items in your shopping cart if needed
5. Edit Personalization: We will fill in the text from your previous order. Edit the text as needed
6. Add Additional Items: Repeat this process for any other items in your order.
7. Go to Checkout: Click the cart button in the upper right-hand corner of the website 
8. Choose Shipping Service & Delivery Date: Select your shipping method and delivery date
9. Complete Checkout: Pay for your order using any major credit card, Shop, PayPal, Amazon Payments. Google Payments, Venmo, and more
   

Ordering FAQs & Personalization Guide

Are there lettering or customization charges?

All of our trophies, awards, plaques, and medals include free personalization.

Note: A few select awards do not offer lettering. These items are clearly marked and will not allow text entry on the website.

When comparing prices, remember to check whether other companies include free personalization and how many characters are provided. Many competitors only include 40 characters or none at all, and some charge extra to put individual names on trophies.

How much text can I put on my award?

Each award accommodates a different amount of text based on its size. Simply add the item to your cart to view how many lines and characters are available. 

By default, we center Arial Narrow font on a gold or silver satin trophy plate affixed to your trophy, maximizing font size for the available plate area and text provided.

If you would like to request a different font, please use our Design Online option and select the font you want, change color and even resize.  

Can I add a logo to my awards?

Yes, many of our awards support custom logos! Items that accept logos will feature a Logo option. Here is how logo customization works:

• Accepted File Formats: Logos must be provided in .eps, .ai, .tiff, or .jpg format at 300 dpi or higher. If your logo is in a different format or low quality, we can typically recreate it for an additional $25.00 to $40.00 fee depending on complexity.
• Sending Your Logo: Upload your file using our website's upload tool 
• Printing & Appearance: Logos are printed in full color on trophy plates, plaques, and full-color imprinted acrylic awards, but appear etched on laser-engraved items. PMS color matching is only available on screen-printed acrylic awards. When printed on gold or silver plates, colors may shift slightly; if exact color matching is required, we recommend using a black and white logo.
• Reusing Logos: Once your logo is on file with us, you can reuse it on future orders within 1 year (simply make a note in the order notes section). We keep logos on file for one year.
• Production Time: Adding a logo on crystal, acrylic, and premium items includes a free digital proof emailed to you for approval. Proofing typically adds 1–2 business days to the production time so it is critical that you respond with approval quickly to keep your order on track otherwise the order will be delivered later than expected or you will need to upgrade the shipping to send it quicker. For urgent deadlines, we recommend selecting a rush option or expedited shipping.

How do I enter personalization details?

After clicking the orange "Personalize My Award" button to add an item to your cart, you will be prompted to select one of our 4 design styles and then enter your text.